Premier Appraisal of SoCal: Using technology to improve your customer experience
Here at Premier Appraisal of SoCal we seek to be on the forefront of appraisal technology. We use the best and newest technology around to complete your appraisal without sacrificing quality or accuracy.
In recent years, appraisals are more demanding than ever before. We put quality first but we know that speed is when your looking for an appraisal we've found that the best place to save time is by changing our workflow. The appraisers that have continuously adopted new technology have been the ones able to provide their customers with more accurate reports, better customer service and faster turnaround times.
Work with someone who uses technology to their advantageContact Premier Appraisal of SoCal
Innovating the ordering experience
Years ago, most of our orders came in via fax and were confirmed with phone calls once we arrived at the office. In this scenario, it might of taken far too long to hear back to see if the order could be taken. Things are quite a bit different different now. When an order is placed on the site, we receive a mobile notification. We often log into our site from the field and send back an email confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
At Premier Appraisal of SoCal we understand it's all about "cycle time". The less waiting between communications and the faster we can get things done directly effects your bottom-line. By utilizing our website we can reduce the time it takes to finish your appraisal.
Delivery of appraisals as PDF files through email is definitely the standard these days. Many clients prefer email because they're familiar with receiving attachments like PDFs in their inbox. It's much more efficient than when everything was on paper. But,we've even been able to innovate report delivery with this website.
Ever lost a file that was sent to you? Or have you ever had problems sending or receiving an email because of the file size? We provide a solution for those problems, too. When we deliver an appraisal through our website, the client receives a link via email to retrieve the PDF. At that point, it doesn't matter if all the extra photos and maps in the report result in too big an attachment. The download link is even good for a full 90 days. So if you lose the file, you can log back into our site and retrieve it - saving you time, since we won't even need re-send the report.
Innovative technology in the field
One of the most time consuming parts of an appraisal is gathering the data.. We spend a great deal of time obtaining both specific information about the subject property and general data about the local market and developing trends. Premier Appraisal of SoCal employs technology to close the gap once again.
Instead of using paper forms and pencils and then re-keying all the information at the computer, don't be surprised to see us with a tablet or collecting data using an app for our phone that allows us to sketch a floorplan right on site. And instead of using an old tape measure, a large percentage appraisers are utilizing accurate laser measuring devices, making even hard to reach areas accesible.
Using this technology allows us to ensure an accurate report, requiring fewer call-backs and revisions. Our goal is to save you time and money.
Enhanced digital work files
It would be great if appraisers could complete an appraisal, give it to the client, and never be concerned with revisiting that report again. But one purpose of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers are obligated to retain their reports for 5 years in case any disputes or other matters arise regarding the property.
Here again, Premier Appraisal of SoCal leverages our experience with to improve service. We store every part of the appraisal - notes, sketches, supporting documentation, and calculations - along with an electronic copy of the appraisal, we can pull up the entire file whenever it's needed and recall just what that report was about.
These are just a few examples of how we use technology daily. Using the right tools, along with the appraisal know-how you expect allows the appraiser to collect the right data and finish the report quickly and more accurately. The goal is to lower costs, and in turn provide you with faster appraisals.